Return Policy
Last updated: 27 October 2026
We want you to be satisfied with your order. This policy explains your rights if you want to return or exchange an item. Your statutory rights as a consumer always apply and are not limited by this policy or by our suppliers' return rules.
1. Right of withdrawal: 14 days
You have the right to withdraw from your purchase within 14 days without giving a reason. The 14-day period starts on the day you (or a person designated by you) receive the item. If you have ordered multiple items that are delivered separately, the period starts when you receive the last item.
2. How to withdraw
Clearly let us know that you want to withdraw before the 14 days have passed. Send an email to cozygoodsofficial@gmail.com with your name, your order number, and the item or items concerned. You can use the model withdrawal form below, but you do not have to. We will confirm that we have received your request.
3. Returning the item
Do not return anything before you have contacted us. After you have withdrawn, we will send you the return address. Return the item to that address within 14 days after letting us know that you have withdrawn.
- Return address: we will provide you with the return address by email after you have contacted us. Only send the item to that address.
- Return costs: the direct costs of returning the item after a withdrawal are yours. If an item is defective, damaged, or the wrong item, we will pay the return costs.
- Pack the item carefully. You are only liable for any reduction in value resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the item, as you would do in a store.
4. Your refund
We will refund all payments we have received from you, including standard shipping costs, within 14 days after we have been informed of your decision to withdraw. We will refund via the same payment method as your order. We may delay the refund until we have received the item back or until you have proven that you have returned it, whichever occurs first. We do not refund any extra costs for a delivery method that is more expensive than our standard delivery.
5. Damaged, defective, or incorrect items
If your item arrives damaged, does not work, or is not what you ordered, please contact us as soon as possible via cozygoodsofficial@gmail.com, preferably within 14 days of delivery. State your order number and include clear photos of the item and the packaging. We will offer you a free replacement or a full refund.
6. Statutory warranty
Under Belgian and European consumer law, you are entitled to a 2-year statutory warranty on items that do not conform to the agreement upon delivery. This warranty is in addition to your right of withdrawal.
7. Lost packages
If your package has not arrived within the delivery time stated in our Shipping Policy, or if tracking shows that the package is lost, please contact us. We will resend your order or refund you.
8. Contact
CozyGoods
Email: cozygoodsofficial@gmail.com
Model withdrawal form
(Only fill out and return this form if you want to withdraw from the agreement.)
To: CozyGoods, cozygoodsofficial@gmail.com
I/We hereby inform you that I/we am/are withdrawing from our agreement regarding the sale of the following products: ____________
Ordered on / received on: ____________
Order number: ____________
Name of the consumer(s): ____________
Address of the consumer(s): ____________
Signature of the consumer(s) (only if this form is submitted on paper): ____________
Date: ____________